eCOGRA Online Casinos
In order to add credibility to their claims online casinos usually get their operations audited by expert independent agencies. eCOGRA is one such organization. Casinos that have been given the “Safe & Fair” seal are known as eCOGRA online casinos.
eCOGRA is the acronym for e-Commerce Online Gambling Regulation and Assurance. It was founded in 2003 in the United Kingdom by Microgaming, Bwin and 888.com as a self-regulatory body. It generates its own funds, a step that is essential to establish its independence. eCOGRA has approved 145 online gaming sites owned by 70 operators and powered by 25 software providers.
Why eCOGRA is good
In the first instance eCOGRA has maintained its independence, both in funding and in operations, and is therefore not subject to any pressure from any quarter of the online gaming industry. Hence its evaluation is and is seen to be fair. An organization is only as good as the people that run it. The members of the staff at eCOGRA have the best relevant qualifications and requisite experience in auditing. eCOGRA operates in a totally transparent manner. The online casinos it audits are aware of the benchmarks against which they will be tested. eCOGRA also informs the online gaming community at large about the latest developments within the organization through press releases. As changes occur in the online gaming industry, eCOGRA reviews and revises its benchmarks so that it is always on top of things. eCOGRA has a dedicated Fair Gaming Advocate, whose sole responsibility is to mediate disputes and ensure that players’ interests are taken care of.
How to launch complaints with eCOGRA
eCOGRA has a defined dispute resolution mechanism. Up front it needs to be stated that eCOGRA mediates in disputes only with online casinos approved by them. eCOGRA requires that players try and sort out the issue directly with the online casino for at least two weeks. Thereafter the player has to fill out the prescribed Dispute Form at the eCOGRA web site and send it. As and when eCOGRA requires further information, like correspondence with the online casino, it will ask the player. eCOGRA requires that the dispute is not made public nor anyone else engaged to mediate while it is investigating the matter.
Benefits of Playing at eCOGRA Casinos
There are several benefits of playing at eCOGRA casinos. The Random Number Generator of the software has been put through a rigorous inspection for fairness and therefore players can be assured that events like dealing of cards and spinning of the reels is truly random. Every month the actual payout percentages for various games categories is displayed in the public domain and players can tell how much the casino has actually paid out. The eCOGRA seal ensures that internal management controls are in place and are being followed. Players are assured that they will be given their bonuses correctly or if they have opted for wagering limits then these will be honored by the casino. At eCOGRA casinos the audit is a continuous process and hence operators have to adhere to the benchmarks continuously. The biggest benefit is that eCOGRA itself takes up the responsibility of mediating in disputes and decides in an absolutely impartial manner.